Shipping Policy for LOUA Eyewear

At LOUA Eyewear, we want to make sure your order reaches you as quickly and safely as possible. Below is our shipping policy with important information about shipping times, costs, and other details.

1. Shipping Times

We process and ship orders Monday through Friday (excluding holidays).All orders (excluding pre-orders) will be delivered within 1 to 2 business days.

Estimated shipping times are based on your destination and the shipping method chosen. Here are the estimated delivery times:

• Standard Shipping (The Netherlands): 1-2 business days
• Standard Shipping (Belgium): 2-3 business days
• International Shipping: 5-10 business days

Please note: delivery times are estimates and may vary depending on courier delays or unforeseen circumstances.

2. Shipping Costs

Shipping costs will be calculated at checkout based on the weight of your order, the shipping method, and the delivery address. Shipping costs will be clearly displayed before you complete your payment.

• Within the Netherlands: Free shipping on orders over €65.
• International: Shipping costs will vary based on the destination country and will be calculated at checkout.

3. Shipping Methods

We offer a variety of shipping options, including:

• Standard Shipping (The Netherlands): €5,95 
• Standard Shipping (Belgium): €8,95
• International Shipping: €9,95

4. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package on the courier’s website. If you do not receive a tracking number, please contact our customer service at info@louaeyewear.nl for assistance.

5. Incorrect Shipping Address

Please ensure that the shipping address you provide is accurate. LOUA Eyewear is not responsible for lost or delayed packages due to incorrect address information. If you notice an error after placing your order, please contact us as soon as possible to correct the address before the order is shipped.

6. Customs and Import Duties (for International Orders)

For orders shipped outside of the Netherlands, customs duties, taxes, and import charges may apply depending on the destination country. These additional charges are the responsibility of the customer. We recommend checking your country’s customs regulations before placing an order.

LOUA Eyewear is not responsible for any delays caused by customs.

7. Uncollected Orders

If your order cannot be delivered because it was not collected or you were unavailable to receive it, additional shipping fees may apply for resending the package.

8. Lost or Damaged Orders

LOUA Eyewear is not responsible for any loss or damage to products that occur once the package has been handed over to the carrier. We recommend tracking your order regularly using the tracking number.

If your package arrives damaged or is lost during shipping, please contact us immediately at info@louaeyewear.nl and we will assist you.

9. Contact Us

If you have any questions or concerns about your order or shipping, please feel free to contact us at:

LOUA Eyewear
Email: info@louaeyewear.nl
Website: www.louaeyewear.nl

Return Policy

At Loua Eyewear, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return in accordance with the policy below.

Return Period

You may return your order within 30 days of delivery.

Please ensure that your return package is delivered to us within 30 days after receiving your order.

Returned items must:

• be unused and in original condition
• include all original packaging and accessories
• not show signs of wear or damage caused after delivery

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

Step 1 — Log into your account

Go to our website and log into your customer account using the email address used for your order.

Step 2 — Open your order

Navigate to your order history and select the order you would like to return.

Step 3 — Submit a return request

Select the item(s) you wish to return and submit your return request.

Once your request has been reviewed and approved, you will receive a confirmation email with further return instructions.

Didn’t Create an Account?

If you checked out as a guest or experience any issues submitting your return request, please contact us directly at:

📧 info@louaeyewear.nl

Please include:

• your order number
• full name
• the item(s) you wish to return
• the reason for your return

Our team will assist you as soon as possible.

Return Shipping

Return shipping costs are the responsibility of the customer.

Customers may choose their own shipping carrier. We recommend using a tracked shipping service, as Loua Eyewear is not responsible for lost return shipments.

Please return your package to:

Loua Eyewear
Newtonstraat 13
4004 KD Tiel
The Netherlands

Return Form

Before shipping your return, please download, print, and complete the return form below:

Return Form

Include the completed form inside your return package to avoid delays in processing.

Packaging Requirements

To avoid damage during transit, please ensure the sunglasses are securely and carefully packaged.

Items returned damaged due to insufficient packaging may not qualify for a full refund.

Refunds

Once your return has been received and inspected, your refund will be processed within 5–7 business days via the original payment method.

Depending on your payment provider, it may take additional time before the refund appears in your account.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at:

📧 info@louaeyewear.nl

Include clear photos of the issue and your order number so we can resolve the matter quickly.

Contact

For any questions regarding returns or refunds, feel free to contact us:

📧 info@louaeyewear.nl

We are happy to help.

Payments

We offer a variety of secure and trusted payment methods to make your checkout experience fast and easy.

You can pay safely using:

• Apple Pay
• Google Pay
• PayPal
• Klarna
• iDEAL
• Credit Card (Visa, Mastercard, American Express)

All payments are processed through secure and encrypted payment providers to ensure your personal information remains protected at all times.

Shipping Issues & Support

If you experience any issues with your order, we are here to help.

Damaged Items

If your item arrived damaged, please contact us within 48 hours of delivery at info@louaeyewear.nl.

Include:

• your order number
• clear photos of the damage
• photos of the packaging

Our team will review the issue and assist you as quickly as possible.

Lost Packages

If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact us at info@louaeyewear.nl.

Before contacting us, we recommend checking:

• your tracking information
• your neighbors or household members
• your local delivery point

If the package still cannot be located, we will investigate the shipment with the carrier.

Wrong Item Received

If you received the wrong item, please contact us within 48 hours of delivery at info@louaeyewear.nl.

Please include:

• your order number
• photos of the received item

We will work on a suitable solution as quickly as possible.

Shipping Delays

While we always aim to deliver orders on time, shipping delays may occasionally occur due to busy courier periods, customs processing, weather conditions, or other unforeseen circumstances.

If your tracking information has not updated for several days, feel free to contact us and we will look into it for you.

Need Help?

For any shipping-related questions or concerns, please contact us at:

📧 info@louaeyewear.nl